Privacy Policy
Introduction:
Forest Flow Pilates and Physio is operated by Gemma Olden as a sole trader. We are committed to protecting your personal information and privacy in line with GDPR. This privacy policy will explain how we use the personal data we collect from you when you use our website.
Business name: Forest Flow Pilates and Physio
Contact: Gemma Olden
Website: www.forestflowpilatesandphysio.com
Email: glewis1717@gmail.com
What data do we collect?
Forest Flow Pilates and Physio collects the following data:
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Name
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Email address
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Phone number
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Emergency contact details
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Address
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Health information relevant to you participating in classes or engaging in a rehabilitation programme
How do we collect your data?
We collect this data when:
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You contact us via contact forms on our website, or through email and telephone queries
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You complete a health questionnaire
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You register online for class bookings
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You engage in a physiotherapy session, pilates class or 1-2-1 rehabilitation session.
How will we use your data?
We collect your data so that we can:
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Ensure your safe participation in physiotherapy and/or pilates classes
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Communicate important information about classes
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Process your order and manage your account.
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Manage class bookings and attendance
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Maintain accurate and up-to-date client records
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Health information is never used for marketing purposes.
How do we store your data?
Forest Flow Pilates and Physio securely stores your data via Wix (website) and in a password protected laptop folder.
Forest Flow Pilates and Physio will keep your health and physiotherapy/class participation data for 8 years in line with the legal obligations of the physiotherapy profession and the Health and Care Professions Council. Once this time period has expired, we will delete your data by removing your electronic record.
Sharing Your Information
Your personal data is not shared with third parties, except:
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Where required by law
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Where necessary for insurance or legal purposes
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With your consent
Your data is never sold or shared for marketing
Marketing
With your consent Forest Flow Pilates and Physio would like to send you information about upcoming classes and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date by contacting me.
What are your data protection rights?
You have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data
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Withdraw consent for health information
To exercise any of these rights, please contact us
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
How do we use cookies?
Forest Flow Pilates and Physio uses cookies to improve your experience on our website, including:
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Keeping you signed in
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Understanding how you use our website
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Other websites
Our website may contain links to other websites that are outside our control and are not covered by this Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from this one.
Changes to our privacy policy
Forest Flow Pilates and Physio keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 21/5/2026.
How to contact us
If you have any questions about Forest Flow Pilates and Physio privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Forest Flow Pilates and Physio has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.